Shender Group LTD company wishes to deliver customer service of the highest quality from the very moment of receiving the order to delivering the goods to the place of their destination. The ordered goods are sent 1-2 working days after receiving the order and payment. The Health Embassy Customer Service is open from 9:00am to 3:00pm, Monday to Friday. If you have any questions, do not hesitate to contact us: shendergroupltd@gmail.com
How to Order?
1. Create an account on our shop. If you don’t want to register, you can make a purchase without creating an account.
2. Log-in by using details used at the registration step.
3. When you find an item you are interested in, simply press "Add to Cart" button which will direct it to your cart.
4. "Your Cart" will allow you to add or remove selected items.
5. If you are happy with the content of your cart, please follow simple instructions at "Your Cart" tab such as:
- Accept products in Your Cart
- Confirm or Change your delivery address
- Pay by Paypal or Credit Card
- Confirm Your Transaction
Payment
All main debit and credit cards are accepted: Visa, Visa Debit, Visa Electron, Master Card, Maestro, American Express, JCB and Paypal.
If the order is placed in a different country than the United Kingdom, the system will automatically convert your local currency into GBP.
We also accept payment by bank cheques and transfers. If you would like to use such a payment option, please contact the Shender Group LTD Customer Service at shendergroupltd@gmail.com
When the order is placed on our website, we do not have any access to the credit/debit card numbers as well as its details. This means that you will need to enter the card details once again when placing the next orders.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.